Cancellation & rescheduling
Please contact the studio as soon as your plans change, using the ticket number for your package, frame or general request.
How to request a change
Email general@spstudio.co.in, contact WhatsApp +91 62393 67490 or send an update through your client account. Include the ticket number, affected date or items and the change you want. We may verify your identity before changing a booking.
A cancellation action in the portal sends or records the request status; it does not itself calculate, approve or transfer a refund. Ask for written confirmation of the cancellation date, any work already performed and the settlement.
Enquiries and unconfirmed estimates
An enquiry or an indicative estimate carries no cancellation fee when no booking or production has been confirmed. We do not charge simply for generating a ticket or asking for a quotation.
Confirmed photography bookings
Any booking-payment amount and cancellation schedule must be stated in the written quotation before you accept. There is no universal deposit percentage or automatic forfeiture under this policy. Any booking-specific cancellation charge must be disclosed and agreed before confirmation.
The settlement is based on the fair agreed terms, reasonable work already completed and evidenced non-recoverable commitments incurred specifically for your booking. We will explain deductions and avoid double recovery; money not properly due is refundable. A charge described as non-refundable does not override mandatory consumer rights.
Where we apply cancellation charges to a customer, we accept comparable responsibility if we cancel unilaterally, as required by applicable consumer rules. The booking agreement must record this treatment. No booking-specific clause removes your statutory remedies.
Rescheduling
A new date depends on team and venue availability. Before you agree, the studio will confirm any change to price, travel, accommodation, deliverables and payment dates in writing.
Where the new date is accepted, the treatment of amounts already paid must be recorded explicitly. If no mutually workable date is available, we will discuss cancellation and an appropriate settlement; a credit-only outcome is not automatic.
Custom frames
Before production, a change or cancellation can be assessed against any approved preparation or genuinely committed costs. Ask the studio to confirm whether production has started.
After production of an approved personalised frame has begun, a change-of-mind cancellation or exchange may not be possible without the reasonable agreed production costs. This does not restrict remedies for a defect, wrong item, damage, material mismatch or other service failure.
If the studio cannot fulfil the booking
We will inform you promptly and discuss a suitable alternative only with your agreement. If the service or order cannot be supplied, we will return the amount due for the unfulfilled portion and consider any further remedy required by law or the fair booking terms.
Refunds will not be replaced with store credit unless you choose that option. See the refund policy for the payment process.